Standard terms for sale/purchase via the Crystalhealthclub website with effect from
01.08.2017
The following terms lay out the order, means and conditions of purchases and sales via a website,
belonging to “DERMASTRONG” Ltd. These terms represent a sale/purchase contract between
“DERMASTRONG” Ltd and the client.
Within the meaning of these standard terms the following concepts are used with these meanings:
1. Seller – “DERMASTRONG” Ltd is a trading company with personal identification code:
204694428; Based and located on the following address: Bulgaria, Municipality of Pazardzhik,
city of Pazardzhik, 18 Theophil Beykov str. email: support@crystalhealthclub.net , supplying complete
therapy with non-pharmaceutical products /cosmetics/ online, via a website.
2. Therapy – includes consumables: 90 pillows, two types of plasters, a kit of files, two types of
ointment and usage instructions for the therapy in the context of the treatment of skin
conditions on the legs, which cause hyperkeratosis. The ointment isn’t medicine, but rather a
cosmetic product; along with the consumables and in adherence with the treatment guidelines
it is a therapy for the treatment of skin conditions. The therapy guarantees a 99% success rate
in the treatment of skin conditions which cause hyperkeratosis. Propolis is an active ingredient
in the cream, which consists of a mixture of sap, wax and pollen, enriched with enzymes and
subjected to lacto acidic fermentation in the bees’ digestive systems. Propolis contains
vitamins, ethereal oils, mineral salts, micro elements, hormones and ferments, and consists of
100% biological matter. The ointment “Corn and callus cream” contains a small amount of
salicyl.
3. Client – every certain or legal person, which uses Crystalhealthclub’s website in any way,
including, but not limited to browsing it, placing orders, purchasing, making returns, etc.
4. Order – an electronic document, representing a communication form between seller and
buyer, by which the Buyer signifies to the Seller, via the website, their intent to purchase the
therapy. It is mandatory that the client fills in their names, exact address, phone number and
e-mail address.
5. Newsletter – a means of periodic notifying of the services, goods and promotions put on offer
by the Seller, sent digitally by e-mail or SMS, without it committing or determining the
responsibility of the Seller, concerning the information contained therein.
6. Transaction – the act in part of the Seller of reimbursing a sum to the Buyer, following the
breakage or incompletion of a sale/purchase contract made on the website, taking place only
via bank transfer.
7. The website is a virtual store – website with the following domain: www.crystalhealthclub.net
I. General statements
1.1. The seller provides the client with the opportunity of purchasing the proposed via the website
complete therapy via the application of a request /order/ and the payment of the corresponding
listing price, in accordance by part of the Client to the current general terms.
1.2. The sales contract between Seller and Buyer is considered as concluded as of the moment of
confirmation of the request /order/ placed by the Client.
1.3. The standard terms of the Seller are mandatory for all parties. Any usage of this site implies
that you’ve carefully perused and acquainted yourself with the standard terms of its usage and
agree to follow them unconditionally.
1.4. The standard terms may be changed or updated solely by the Seller at any time. The
aforementioned changes/updates are put into effect immediately and apply to all users /clients/.
1.5. The seller possesses the right to establish changes to the standard terms at will or if they’re
required by a legal act that’s gone into power. It is possible that they have a retroactive effect in
regards to the prearranged and previously fulfilled orders.
1.6. In every instance of a change occurring within the standard terms the Seller will notify the
Clients via a publication in the website. In that scenario you as a Client have an obligation to keep
track of eventual changes in the standard terms of the website.
1.7. If any of the aforementioned provisions of the standard terms of use for this website turn out
to be illegitimate or non applicable, regardless of the reason, that does not imply the illegitimacy
or the non application of the rest.
1.8. The Seller puts serious effort into keeping the information on the website up to date. Despite
that, taking into account the possible technical errors or omissions in said information, the Seller
clarifies that the images of the products are of an informative and suggestive nature. Therefore,
the products, received upon delivery may differ from said images, due to a change in their
characteristics or design.
1.9. All goods, including the ones subject to promotions or price reductions, are sold and
delivered until stocks are exhausted, even if that isn’t explicitly stated in the website.
1.10. The website may contain links to other websites, the Seller is not responsible for the policies
and privacy of websites that they do not administer, nor for any information contained therein.
II. Order
2.1. The client may place Orders in the website via the addition of the desired amount of therapies
in the shopping cart, while following the steps explained therein, to the end of finalizing and
sending in the Order.
2.2. The Client places an order as a guest, in which case a registered account in the website is
not necessary. In this case they fill in all required information, tied to the means of payment and
the means of delivery.
2.3. Every Therapy added to the shopping cart is available for purchase within the confines of the
available stock. The addition of a Therapy to the shopping cart without the order being finalized
does not lead to the registration of the order and therefore does not insure that said product will
be available for purchase at a later date.
2.4. The Seller accepts responsibility for delivery only of a single count of an ordered product. The
rest of the ordered amount of the same product will be confirmed in accordance with the available
stock.
2.5. The Client commits to and is considered responsible for the accuracy and legitimacy of all
data, presented in relation to the purchase, which they have made via the complete order sent to
the Seller, as of the time of the purchase.
2.6. With the placement of the order the Client allows the Seller to connect with them via any
means possible, if that happens to be in relation to the contract or the purchase. In the event that
the Client has agreed to these standard conditions without having completed their order , the
Seller has the right to contact them via the provided telephone number or e-mail address.
2.7. The seller has the right to cancel the Order placed by the Client, in which case they have to
notify the Client. The cancelation of the Order doesn’t imply any responsibility or any following
obligation of either party in relation to the other parties and consequently neither of them has the
right of requiring compensation for the cancellation from the other under the following
circumstances:
• The Client data presented via the site is incomplete or incorrect.
• The ordered stock isn’t available at the time of the order.
2.8. In the event that the Client would like to back out of the contract within the cancellation
period provided by the seller, the aforementioned takes on the responsibility of returning the
prepaid goods within 14 (fourteen) days of the date on which the Seller has received the
notification from the buyer that they are backing out of the contract and that the Therapy would
be returned to the Seller. The sum will be returned as follows: after the return of the Therapy in the
condition that it was sold in, without having been used.
NB!!! In the event that the Therapy is used, the Client cannot make use of their right to break the
contract and cannot require a refund.
2.9. The Seller has the right to hold onto the payment in the event of a return until the reception of
the returned Therapy to make sure that the same is unused.
NB!!! In the event of a cancellation on the side of the Client in the scenarios described within
these standard terms, all transport and other assorted fees sustained during the returns of the
already purchased and received Therapy are due to be paid by the Client. The Therapy is to be
sent to the address stated in p.1 of these general conditions.
2.10. The only users that possess the right to returns are those subject to Directive 97/7/EC of the
European Parliament and the Council as of the 20th of may 1997, in relation to customer
protection in relation to distance contracts in relation to the Therapy, provided by the Seller, under
the condition that upon ordering one or multiple Therapy/ies, the packaging of the assorted
consumables hasn’t been broken and they have been unused, the containers of the creams have
been unopened and/or the creams haven’t been used.
2.11. In the event that an ordered and already paid-for therapy by part of the Client cannot be
delivered/supplied by the Seller, the Seller shall notify the Client and is to reimburse the Client’s
money within 14 (fourteen) days as of the date on which the Seller has established said fact or as
of the date, on which the Client has clearly stated their desire to break the contract.
2.12. The seller does not guarantee the availability of the ordered goods. In the event of an
inability to fulfill their obligations due to the lack of the ordered amount of stock, the Seller
accepts the responsibility to notify the Client and to reimburse them at the soonest possible time.
2.13. In the moment of the placement of an Order, the Client expresses their agreement with these
standard conditions via the marking of the “I accept these terms and conditions” field, by which
they agree via the means of an electronic statement, that they will accept and abide by these
terms.
III. SIGNING OF A CONTRACT
3.1. Via the registration of an Order in the website, the Buyer agrees to receive the Therapy from
the Seller in exchange for payment.
3.2. The Seller will send you a notification for the placement of the order in their system, which
cannot be interpreted as a confirmation, an acceptance or as an obligation to its fulfillment. This
notification is to be made by the Seller via means of an e-mail or via telephone, after payment for
the ordered goods by part of the Client.
3.3. The sale/purchase distance contract between the Seller and the Client is considered in power
as of the moment of reception by part of the Client, of an e-mail, containing a notification by part
of the Seller, that they are ready to send the Therapy and that the same is paid for.
3.4. The sale/purchase contract, signed by the Client and the Seller, contains these general
conditions and the claimed and provided information by the Seller in their website.
IV. PRICES, INVOICING, PAYMENT
4.1. All prices, indicated in the website are in Euro and are valid solely as of the moment of their
publication, the Seller retains their right to change them at will and without warning at any time,
excluding in the case of orders that have already been confirmed. Transportation fees are
included in the shipping price, so the Client isn’t due to pay any additional transportation fees for
the delivery to their stated address.
4.2. The Seller will issue an invoice to the Client for the ordered and delivered stock/the services
rendered in accordance with the information, provided by the Client.
V. DELIVERY
5.1. In the event that the required stock is available, the same is delivered to the address stated
by the Client within 14 /fourteen/ days.
5.2. The timeframe indicated in the previous point commences at the moment in which the stock
is paid for and the shipping has been confirmed.
5.3. The stock is delivered in appropriate packaging, in accordance to its looks and the means of
transportation.
5.4. In the event of an incorrect, incomplete or false address and/or telephone number being
stated in the placement of a shipping order, the same is considered invalid and the Seller isn’t
considered responsible for its completion. In the event that the Client does not accept/receive the
purchased Therapy, the expenses incurred for shipping to their address are due to be paid by
them.
5.5. In the event that the Client doesn’t prepay the due sum for the order, the Seller isn’t
considered to be responsible for the delivery of said stock.
VI. TRANSFER OF THE STOCK
6.1. The stock is given to the Client or a third party, which receives and confirms its reception in
the name of the Client, by signing the assorted documents. The transfer of the stock will be
confirmed by the signature of the Client upon the transport manifesto provided by the courier.
6.2. In the event that the Client is not found within the delivery timeframe on the address they
provided, or that appropriate conditions for the delivery of the stock are not established, not
because of a fault on the Seller’s side, the latter is freed of their obligation to deliver the requested
stock. In that event the sales contract is automatically terminated and the transfer fees are due by
the Client.
VII. Backing out of a signed contract and reimbursing the costs sustained.
7.1. On the basis of Directive 97/7/EC of the European parliament and the Council of the 20th of
May 1997 in relation to customer protection in relation to the distance contracts, whoever
possesses the qualities of a customer by means of the former, has the right to, within a 14 /
fourteen/ day time period of the completion of the delivery of the Therapy, return the requested
stock and back out of the contract without owing a fee and without stating a reason, under the
following circumstances:
1. The client has previously informed the Seller in text on this e-mail address:
support@crystalhealthclub.net, that they are backing out of the contract; it is mandatory that they
have stated when they will return the stock, and that that date does not exceed the 14 /
fourteen/ day time frame after the notification. The stock can only be returned by the Client on
the following address: Bulgaria, municipality of Pazardzhik, city of Pazardzhik, 18 Theofil
Beykov str. – DERMASTRONG Ltd office. The sum paid by the client is returned into the
account which was used for payment after a thorough examination and the acceptance of the
returned stock by part of the Seller. The latter will be accepted only if it has not already been
used and traces of usage are not present.
2. The stock is sent/returned by the Client in person.
3. The original packaging and stickers are undamaged. The creams are unused.
4. All transportation and other assorted fees as far as the return of the stock is concerned are
entirely due to be paid by the Client. Until the moment of reception of the returned goods by
the Seller, all responsibility as far as the integrity and condition of the stock is concerned rests
on the Client.
VIII. CONFIDENTIALITY
8.1. Personal data protection. Through the acceptance of these general conditions the Client
gives his complete and unconditional consent, until further notice, to his personal data being
collected, stored, processed and used by the Seller and/or authorized third parties, including, but
not limited to: courier services, banks, etc, for the purposes of the completion of the distance sale
contract and the delivery of the ordered stock, marketing and advertising and analysis by
“DERMASTRONG” Ltd, participation in games, promotions and raffles organized by the company,
the distribution of newsletters, as well as all manners of other purposes that aren’t prohibited by
law. The user/Client may be informed at any time that their data is being used or processed by the
Seller as well as for what purpose it’s being used.
8.2. The Client has no right to make public declarations, announcements or any other type of
public revelations in relation to the Order or the Contract without a pre-arranged written
agreement by part of the Seller. The Seller retains their right to defend their rights and interests in
court.
IX. EXAMINATION OF THE STOCK. RETURNS.
9.1. Returns of stock purchased from the online store are to be placed on the following e-mail
address: support@crystalhealthclub.net
9.2. Upon receiving the stock the Client is required to immediately inspect it. If they find any
damages or discrepancies or an absence of one of the assorted accessories, they should inform
the party carrying out delivery immediately. In that event a protocol is made in two identical
copies, which are signed by the receiving party and the representative of the courier service. The
missing stock is due to be described clearly in the protocol.
9.3. In the event that the Client doesn’t make a return at that moment or he doesn’t sign a
protocol, the former loses their right to claim that their stock arrived damaged or with parts of it
missing at a later date.
X. CLOSING CLAUSES
10.1. The Seller concerns themselves with the actuality and accuracy of the information on the
website; further information can be received via a request to the following e-mail:
support@crystalhealthclub.net
10.2. The seller does not guarantee that the access to the website will be uninterrupted,
immediate, secure and free of errors, as long as that’s outside the control, ability and desire of the
Seller.
10.3. The Seller guarantees the integrity of the information containing personal client data. Its
compromise is only possible in the event where such information is required by the government or
parties authorized by law to require and collect information containing personal data. Via the
acceptance of these general conditions, the Client gives their timeless and unconditional consent
to their data being collected, stored, processed and used by the Seller for the purposes of the
completion of the sale/purchase contract and delivery of the ordered Therapy and to receive the
Newsletter.
10.4. These standard conditions are in power as of the moment of their publication. The Seller
retains their right to change them at any time, by publishing those changes in their website, as
well as a message mentioning the changes.
The active law of the Republic of Bulgaria applies for all conditions not mentioned within these
general conditions. In the event that consensus is not achieved, the problem is to be solved by
the competent court in the Republic of Bulgaria.
IMPORTANT!!! In a very small part of cases of the Client suffering from an acute form of
diabetes, a side effect may occur in result of the salicyl content off the creams – rashes on
the skin. In that event, immediately cease the Therapy and inform the Seller so that they
may correct the cream. The Seller must be informed in all events of an allergic reaction.
These standard conditions are conceived in accordance with Directive 97/7/EC of the European
Pariliament and the Council concerning customer protection, concerning distance contracts;
Directive 2001/95/EC of the European Parliament and the Council concerning the general safety
of products; REGULATION (EC) №1223/2009 OF THE EUROPEAN PARLIAMENT AND THE
COUNCIL of the 30th of November 2009 regarding cosmetic products.
In the basket you will see the final amount of your order, including VAT and the delivery amount. This is the final price you have to pay.
You can pay for the items you ordered with the following debit / credit cards:
Visa
MasterCard
Maestro
You cannot use Diners Club and American Express cards through our online platform or POS terminal in a physical store. When you pay by credit card, you are protected from theft / misuse without personal risk. The protection of your credit card guarantees you a refund of the full amount from your creditor.
Your payment is made through a secure and encrypted connection that ensures that your personal information cannot be accessed by an unauthorized third party. Your payment is guaranteed by our financial intermediary. We guarantee that we will not store any part of your credit card information on our server. Therefore, USC BUL does not have access to any part of this information.
You will need to enter the following information:
Card number (16 digits printed on the front of the card)
Expiry date (printed on the front of the card)
Security code (3-digit code printed on the back of the card above the magnetic stripe, far right)
CASH ON DELIVERY
You can choose payment upon delivery, and you will pay an additional fee for the service.
When you complete and submit your order, you will receive an email confirming your order. This confirmation contains information on:
Your order
shipping address
payment method
expected delivery date
due amount
contact information for JYSK Customer Service
our return and exchange rules and consumer protection rights
Your order is only an offer to buy from us. Please note that this email confirming your order is not considered a final acceptance of your order by USK BUL.
Nothing we do or say will accept your offer until we send you an email notifying you that we have prepared and sent the items for you. At this point, a contract will be concluded between you as a buyer and us as a trader for the sale of the items you have ordered.
You can return or replace your purchase at any time. For the return or exchange of one or more items purchased by us, it is mandatory to provide an original receipt issued for their purchase. The receipt contains the LPG (Unique Sales Number), which must be reflected in the reversal document issued for the return or exchange of items. The reversal document contains at least those specified in Art. 26, para 1, items 1 – 11 (Ordinance N-18 of NRA) requisites, as well as number, date and time of issuance of the fiscal / system voucher, on the occasion of which the reversal document is issued, the reason for the reversal operation and inscription “CANCEL”.
We will refund the full amount without time limit for returning items for which you have an original receipt or invoice. The items must be new, unused, in original packaging and in commercial form. This applies to items purchased online.
It is important to us that you are protected while shopping. We comply with the European Regulation on Personal Data Protection 2018.
We do not store your personal information, except as required by law.
At any time you can:
file a complaint to a control body (Commission for Personal Data Protection)
request access as well as correction or deletion of your personal data
restrict or prohibit the processing and use of your personal data
require data transfer, if applicable
Please note that the level of personal data protection in force and applicable in countries outside the European Union does not currently correspond to the level of personal data protection in force and applicable within the European Union.
You can request a copy of your personal data in a structured, frequently used and computer-compatible format by contacting Customer Service.
